Cheap Car Rentals in Costa de la Luz

They were able to get us into something that was available. They were not very nice and had bad attitudes and did not care about our situation to put us into something that met our needs.

I made a reservation that was not honored and wound up renting a car with a different vendor

I reserved a full size sedan but they didn't have one when I arrived so they made me pay more for a SUV.

Cost is way too high. Airport fees take advantage of tourist. Plan to avoid Sky Harbor in the future.

The first car we received (Chevy Trax) was an underpowered car that had poor handling. After driving for a day it developed a slow tire leak that required adding air every day or two. The Alamo roadside assistance people we spoke with were all very helpful. We were in a remote location near the grand canyon north rim and they dispatched a new car from Las Vegas over 100 miles away within 24 hrs. The new car worked perfectly (Ford Escape), drove very well, and had no mechanical issues. When we returned the car at the Phoenix airport, the person we spoke with asked us how the rental was and we explained the issue and how Alamo helped us get a replacement car. Without asking, she gave us a substantial discount on the rental cost because of the car trouble which was unexpected but greatly appreciated. Overall, the customer service and roadside assistance people were all nice and very helpful. The one problem was that the communication between the roadside assistance people could be better. For example, when we talked with one person and they went off shift, we had to go through the whole story again with the next person that took over the case. Also, the tow truck driver who brought the new car (who was very nice) hadn't been brought up to speed on the case and didnt know that we were going to be away from the car when he brought the replacement car. It all worked out though and we were impressed by Alamo's customer service and very happy with the replacement car.

I was assured no more than 24 hours after dropping off vehicle I would get the $200 credit card deposit bank. It is now over 48 hours and the money still isn't on my card. everything else was fine but this deposit process is broken and deters me from trusting and using Dollar again.

Easy processes. Nothing to complain about.

Had to cancel at last minute due to Covid. No problem - even though I had pre-paid with "no refund" policy, refund was OK'd. Very helpful!

The Sixt experience was perfect--except for the car I rented. The agent offered me an upgrade from a Toyota Camry to a BMW for a minimal increase in payment. Never having driven a BMW, I agreed. But the car was a low-slung sporty model, and getting in and out of the car was very challenging! It handled magnificently in every way, but its comfort level was lacking. I wish the agent had informed me of this particular feature--and I would've stayed with the Camry. I'll know for next time...

Don't book with SIXT if there's even a 1% chance you'll need to cancel. It was the most infuriating process ever to cancel. Their website (there's absolutely no human to talk to) kept saying I needed to go through kayak to cancel. Kayak's website (also no human) says you have to go through SIXT. Neither was taking responsibility. After 8 emails SIXT finally cancelled it, which showed they were indeed the ones able to cancel it!!! Took way too much time. Don't recommend.

We rented Sixt, through Kayak, and had an impossible time cancelling the reservation. We called, we sent emails, we tried to cancel through their website. Kayak indicates that any cancellation is through Sixt. Sixt makes the cancellation virtually impossible. We had a health related cancellation and we emailed the line, and got back an auto-response. We called and got sent to the email (which had the auto response). We tried to cancel use their cancel button, but it did not recognize the reservation. Then, we got billed, so now we have to dispute the charge through our credit card. It's not worth the hassle to rent through Sixt.

Took over an hour to pick up car

1st car had check engine light. 2nd had scratches and dents. Was charged per mole though was told unlimited when switching car. Avis is usually terrific. This time fell very short.

Easy and quick. However we were charged for fuel in error. We called customer service which saw the error and we will be receiving a credit. Thank you

Having to stand in line for 45 minutes to pick up a car with only 2 staffers at time is nobody's ideas of how to start a trip. The people working themselves were fine - but Budget was totallyt understaffed. And they know how many people are renting at a given time. I waited approx 45 - 50 minutes and the line got longer and longer as I was in it. The person assigning the vehicles in the garage was terrific and gave me a free upgrade so I could manage (I use a cane) with my luggage. That part was fine. Drop off was quick and easy.