Cheap Car Rentals in Arzei HaBira, Jerusalem

Car was ready, clean and pickup staff was very helpful with clear operation instructions. Charges were clear and matched estimates made at time of reservation. Nothing hidden. Car's rear seatbelt turned out to be non-functional causing back seat passengers discomfort as one had to sit in middle, cramping the other. Drop off was slow at airport though there was no problem at all with the car as returned.

Unfriendly staff, very used car, full of scratches, battery of the key went dead and no service at all

Most rental car agencies in Jerusalem have negative reviews. We had a good experience with Sixt. Good car, competent check-in and check-out. However, any time we rent outside the US, we recommend protecting yourself with photos of the car before and after, asking questions about tolls and late return fees. The drivers near Jerusalem are aggressive, so we paid for the low-cost CDW even though our credit card covered us.

Picking up our hertz rental car in Haifa was relatively simple. The car was excellent, with a large screen to which I was able to connect my Android phone and use Google Maps for navigation. Returning the car in Tel Aviv was also quick and easy!

Everything from start to finish was easy BUT THE VAN WASN'T CLEAN

When I came to pick up the rental car, I entered the Avis office and found none of the staff were wearing masks, violating the local indoor mask mandate. Upon entering, I was completely ignored by the two agents. The first was half-asleep, the other was busy with some paperwork behind the desk. Neither welcomed me or said anything to me so I went up to the second, since she at least seemed to be working. When I told her I was there to pick up my rental I felt like it was a significant inconvenience for her to actually have to do her job. Throughout the transaction, the first agent was hanging her head in an apparent attempt to sleep - she seemed to be either extremely hung over or still drunk from the night before. After picking up the car I discovered the previous renter’s clothes and garbage on the floor of the back seat, so it had clearly not been cleaned. While driving, I needed to clean the windshield, and found that the wiper fluid was completely dry!!! Apparently cleanliness (during a pandemic), fleet maintenance, and driver safety are not relevant to Avis! Upon returning the car, I wanted to complain about my experience. The return agent told me to speak to the man in the office, who called someone else and told me to wait. After 5-10 minutes, a man who later identified himself as “Guy” finally drove up and entered the office. When I started to tell him about my complaints, he continuously interrupted me and insolently rejected what I had to say and clearly didn’t care at all. (Some version of: not my problem; what do you want from me; blame the Jerusalem office; and similar evasions were all he could muster. Not a single word of apology!) I left in disgust, swearing to never rent from Avis again! “We Try Harder” indeed. More like “We Don't Bother!”