Cheap Car Rentals in Guatemala City

Great customer serviceA+

I never will use this company again ever

Everything was excellent! Their customer service is amazing! I would just like a bit more info on where to go right from the moment you make the reservation cause I was waiting for a bit until it occurred to me to call ha! However not everyone coming from out of town will have access to call a Guatemalan phone number. THANK YOU for a great experience!

We showed up in Guatemala City 1 hour and 45 minutes later than anticipated due to flight delays and Europcar gave away our vehicle to another person. We struggled to find another car. I will never be using this rental car company again and will surely rethink utilizing kayak to ever book rental cars again.

Didn’get the car. They did not have any car, even not in other size. I couldn’t believe it! They drive us outside the airport to offer an “alternative” rental… the worst rental car experience I hace had. I trusted Europcar as a responsible company, but is not.

Could not find europcar at the airport. Other companies said they were not familiar with this company. Ended up not renting a car through them, and went with a local company instead

What I didn't like was the misleading information on the availability of manual transmission vehicles which is what I requested when I made the reservation via Kayak. But when I arrived at the G. City airport to pick up my vehicle on Jan. 20 (presumably with manual transmission), I was told by National staff that they don't have any manual transmission vehicles in their fleet and only rent vehicles with automatic transmission. At that point, it was too late (and would have been prohibitively expensive) to make a last-minute switch from National to another rental agency. In summary, the information on the Kayak web site about the availability of manual transmission vehicles in Guatemala is inaccurate & misleading.

The representative was very pleasant to work with!

Checkout and return very smooth and fairly quickly. Good experience.

They didn’t have a car on my reservation fare and they said that wasn’t car available and I had to postpone my pickup to the next day. I had to argument several times until they assumed the responsibility and give a upgrade, so I could have the car at the day of my reservation. Once That was done, the experience on pickup and drop off was totally fine.

The drop off procedure was irregular. I asked if the office was going to be opened and they said yes. When I arrived that office was closed, no one gave me my vouchers or papers that proved that the condition of the car or gas level was according to AVIS expectations. One day later I had to call and asked for my contract to be formally closed.

A good experience

Did not have the car I asked for and canceled on me one hour before pickup

Ordered a GPS and didn't get it.

I don't like the service,

I never will use this company again it's really poor service they offer once and they never get the right car you order online. I order toyota fortuner, never was there I took a I trooper 2015 was a noise air vent not working right and Shake on high speed I do not recommend to over people