Dear Alamo customer service team, We have experienced the worst service ever from one of your independent franchisee in Salta, Argentina. We rented a car at the airport and the wheels were marked with yellow and blue coloring. When asked about it, the agent told this is to mark sufficient tire pressure. Subsequently, we were showed the spare tire and told that wheel and tire damage should not be documented on the “general condition of the vehicle sheet”. One hour later, the low tire pressure signal came on. We refilled the tires with air but the signal came back on. Not surprisingly, while driving on a paved road, one of the tires popped. We were going downhill and had to drive an additional 100yards to get to a flat surface allowing us to replace the popped tire with the spare one. This has most probably damaged the tire further. Back at the airport we reported the issue, but the independent agent decided to charge us $350 for the popped tire. This is outrageous since obviously the provided tire was old and most probably in poor condition. I have been renting all over the US and abroad for many years with no issue. I have never popped a tire before. Getting honest clients pay to replace old tires is an horrendous scam and cannot be tolerated. Looking forward to a quick resolution to this issue and immediate action towards your independent agent.
