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Heads up on European insurance

Long story short, I’ve been screwed over twice by this company. Once I paid in full, but wasn’t able to get my money back because I paid in full. I had an emergency surgery that prevented me from traveling. I wasn’t able to get my money back even with a surgeons note. The previous experience, I reserved two SUV’s to accommodate my family. Only one was available. We had to wait over 24 hours to get a vehicle that would accommodate us. If you pay in full, there’s no way of getting your money back should you need to cancel. If you reserve a car, you may have the size car you requested. I wouldn’t recommend this company without travel insurance.

Long wait time to be seen, not necessarily the staff's fault but had a 10am pick-up, arrived at 9:45am, waited in line until close to 10:30am until seen due to customers in front having numerous questions.

The car was great. I think that you should highlight that insurance will be extra and required, so that we know the true cost beforehand. In addition, the gentleman checking us in did not tell us that adding an extra driver would be extra even when he knew that we didn't really plan on using the extra driver. Finally, the return location at the Cork airport could be labeled better.

Generally good, friendly staff and efficient. Only real issue was that we couldn't use our CDW waiver with credit card coverage since: a) it required a very large authorization on the card (€5000, I think) which was rejected for security reasons, and b) there's a fee to do this! Never seen this issue before but I think it's avoidable via the aggregators. Car itself was good. Had more nicks and scratches at pickup than average but that's not a problem for us. Overall a good experience, just a bit pricy for a one day rental once all the added fees are taken into account.

Car collection not in the airport - long wait to get to a knackered car that’s was not to reserved specification

We picked up the car on Haddington Rd. in Dublin. David and Irwin are very professional and courteous. We found the cars very satisfactory.

Fabulous

The hidden fees were a little surprising. Thought I booked a car for the price on Kayak, turns out I’d end up paying almost 3x that much when I went to pick it up

They cancelled our booking direct to us with no explanation

Excellent customer service

This was the most horrible rental experience I have ever had. The service desk was terrible and the manager was terrible at Dublin airport. We paid over $1000 for a weekly rental and then they said we could not take the car unless we paid an extra $500 in insurance . It was total bait and switch job. They also cancelled my brothers reservation without even letting him know. We went to Sixt rentals and they took care of us and couldn’t have been nicer. I will never ever rent from Avis again. Low class and terrible service.

Avoid at all costs. Had to wait in line for more than an hour for my rental. Once I was called to the desk, the clerk kept leaving to go talk to disgruntled customers who were still waiting for their keys. Once she came back with the keys for my rental, she suddenly decided to give them to another customer so they’d stop complaining. When she returned she turned to the clerk next to her and said that the customer was a word that I will not repeat on this review. Finally, after another 30 minutes of waiting at the desk, I was given a set of a keys to a manual transmission car even though I paid for an automatic. I went back in and said I was given the wrong car. The clerk then said I was wrong and that I paid for a manual. I pulled up the reservation and showed her I reserved an automatic. She finally conceded and provided me with keys to an automatic that she had to take from another waiting customer. I would have empathy if there was a network issue or car shortage, but one clerk mentioned that this is what it’s like everyday at Payless when I inquired. What Payless completely fails to understand is that people are in Dublin for vacation, or business. - many for the first time. And the last thing they want to do after a plane ride is wait in line for over an hour for a car they reserved. The complete lack of urgency, professionalism, attention to detail, and respect is the first impression many people now have of Dublin and it’s a complete shame because this is a wonderful city. I’ve rented hundreds of cars in my time and I’ve never experienced something this catastrophically inept.

Very easy, quick collect, when returned shuttle bus was there already to take us to Dublin Airport. The car was great easy to drive, clean, comfortable. Will definately hire again with this company.

Friendly staff were willing to help me out even though I didn't need it in the end I was a nice gesture. Car was nice too. Will definitely use them in future.

Too few staff, for one. Only 4 cars on the lot for 6 customers. Waited 90 minutes to check in only to find it would be another 3 hours to wait for a car.

Insurance is a bit of a rip off and they don’t recognise our travel insurance covers their car. Car was given to us with a low pressure in a tyre, no water in the window washers and a drivers door handle loose.