Find SUV Rentals in Cancún

We’ve booked the car rental , but when we get there there was no vehicle available . Unless we arre pay extra to get different car that we’ve booked.we refused and we end up taking a taxi that cost us $60 back to the airport to rent one from the airport office Karina and Fernando was helpful to help us . There’s have been a lot of issues with small rental companies we were told by different guests that they have been ripped off from these companies when customers showed up and have no choice. You have to do something if you want more customers. Just be honest .

We had to come back 2 hours Later and no one was there. Unbelievebel !

They are trying to defraud me by charging me a 'drop off' fee on my car rental, which wasn't in my reservation or in the contract I signed. It's unfortunate and I will never user Alamo again.

None

Just too much chaos. Hot…no indoor seating, long line and too long to pick up and drop off reservations. 20-30 min at counter for them to process card then drop off to release hold on credit cards etc…CRAZY

Worst car rental experience ever: - 3 hours to pick-up the car - shadiness in costs, ending in paying more than 300 € for 24 hours rent - drop off guy even claimed I damaged the car and made me pay extra (even if I paid an insurance)

Thieves. You should not be allowing them on your site. I knew a car rental wouldn’t be $15 like your advertisement but the dealer said it was about $100/day. Rushed me to sign off on “just a basic agreement “. Said gas was included (didn’t want that, too late) and I could return it empty. Reading contract for return, it said gas would be charged if I didn’t fill it up (I had to) and the price became $1,500+ for 9 days. Thieves! Thieves! Thieves!

This was one of the worst car rental places I’ve ever been to. Be aware that Mexican law requires you to have personal liability insurance. This is why the rental rates themselves appear so low but then when you arrive you are forced to take out an expensive insurance policy. In our case a five day rental was $60 but the insurance was over $300. Even though we have car insurance provided by our credit card, this was limited to CDW so we were forced to buy the rental Companies insurance policy. While this is not unique to Europcar the attitude of the staff was not friendly. Everyone in the agency was fighting the same fight. The return process can also be very slow. In our case there were not enough staff processing car returns so it took over 30 mins.

Nothing this company I will never use it, they over charge to much insurance

Renting in Mexico is a nightmare. When I declined their “optional” insurance, they put a &2,200 hold on my credit card. In order for them to remove the hold on my credit card I was forced to take the insurance. Credit card holds are typically $250. Hertz Mexico has lost their minds. When I told them to just keep the rental and I would find transportation, he then told me I would have to pay at least one day because he had written the contract. Absolutely terrible service!

Adv at the time of reservation gaby that is not the final price. At pick up they will make you purchase insurance

car not rented, asking price 4 times more expensive, waste of time

Honestly, I didn't know renting an SUV would cost about 1200 upfront 400 would come back to me but I didn't account for that cost so we went with the full-size car for 500 with 150 coming back all this to say read your rental agreement it doesn't say anything about insurance which feels like a rip-off but you must have it so when your planning just account for this charge to be $90/$75/$55

Be careful with renting from Dollar/Hertz, they tried to charge me for unnecessary fees, taxes and insurance, the price doubled from the reserved agreed up amount. At that point it was cheaper to get taxis so we walked away.

They sold the car before we got there, so the reservation was pointless. The customs took 1.5 hours which they claimed caused them to believe we didn't want the car. We had to walk the line and pay twice as much for a car.