Staff was helpful when the car we rented broke down.
The 1st vehicle was in poor condition, not very well maintained and had mechanical issues. The windshield wipers did not work correctly and made visibility difficult in the rain during rainy season. 1st vehicle broke down and was unable to start for half an hour. They did work to swap out that vehicle. The second one was marginally better however similar make and model and outside of the vehicle was a mess dents dings and scratches galore. They warned me that I needed to buy the insurance however the vehicle could not have been worth more than the cost for the insurance. Additionally the insurance offered does not cover you if you violate any traffic laws, meaning if the accident was your fault. So if someone runs into you their insurance should stand to cover you, if you run into someone you are uninsured. Some offering you got there. I declined the insurance as was forced to sign that I understood I would have the pay. The scare tactic is a bit over the top. My CC has a policy attached so I was not concerned. Only trucks they had were diesel, however the gas station (only one in main city) did not have diesel the entire week we were there. So they gouged us in the end for the gas fill up. Overall there are better vehicles available and I would pay a little more for a better experience next time.