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Nothing. The car was a great car, clean, in good condition. Pickup and drop were simple. I would rent again from Enterprise at BHX

Easy check-out and drop-off. Friendly, professional and efficient staff. Clean comfortable vehicle. Short covered walk from terminal to rental car area. Will rent from them again

The car we rented was very new ,nice and clean. The people who worked there were very,very polite and helpful. One of the best car rental experiences we have had!

Very friendly, no very high extra fees for insurance etc. The were open even after closing time. My plane arrived after office hours and still they were available.

everything worked out well

Friendly collection. On return, would welcome inspection of the car so I have no surprises on the invoice afterwards (no surprises this time).

Representative was excellent and did his very best for us

Atrocious service. Arrived with my dog after checking terms & conditions were fine, to be told my dog was 'too excited' & so I was refused my car. Of course I was not offered a refund. We all know what car hire companies can be like. Avoid this one until it goes out of business

My pickup was very straight forward. The clerk was polite and efficient. I have no hesitation in using budget Birmingham airport.

Birmingham counter was not open at 17:30, open hours 8am- 4 pm. Midtown Hertz location also close, open hours in internet 8am-4pm . Next morning 3 calls, message to voice Mail, no reply, 5 km walk from hotel to Hertz to get reserved car…. Hertz not open. Written paper hanging on the door… coming back 12am. Thanks a lot! Kept on walking to find a rental office having a car to rent. 5 more kilometers of training and two open rental offices….. and then found perfekt customer service, good car and again excelent service at returning the car, made us new loyal customers and fans of Enterprice car rental in Birmingham. Thank you ms T and everybody in Enterprise Birmingham central.

I ended up paying three times the price It’s all fake till you get their You get rip off Never used again